Four standout challenges servicers faced in 2020

The suddenness of the COVID-19 pandemic and an extremely low-interest-rate environment created many challenges for servicers. Of those challenges, four stand out among the rest: 1) an influx of borrower inquiries and requests, 2) keeping track of continually evolving regulations and processes, 3) liquidity constraints, and 4) market volatility. This year, unlike in the 2008 […]